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    #1

    Sound files don't appear in Web Project

    Sound files that play fine in Reunion 10 do not wind up in the Web Project from same family file, only a question mark. I have tried rebuilding cache files but to no avail. Under Prefereced-Web Preferences-Reports-Media Page I do have "Sounds" selected. Any thoughts?
    Last edited by FrankAH3; 09 October 2014, 09:16 PM.
    Tags: None
    #2
    Re: Sound files don't appear in Web Project

    Hi Frank,

    Are you viewing the Web Project locally (e.g. saved it your hard drive) or did you upload it to a website? If you've uploaded it to a website would you be able to share a link with us?

    Also, what web browser are you using?

    Thanks,
    Last edited by Mark; 10 October 2014, 10:51 AM.
    Mark Harrison
    Leister Productions, Inc.

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      #3
      Re: Sound files don't appear in Web Project

      Originally posted by Mark View Post
      Hi Frank,

      Are you viewing the Web Project locally (e.g. saved it your hard drive) or did you upload it to a website? If you've uploaded it to a website would you be able to share a link with us?

      Also, what web browser are you using?

      Thanks,
      I am looking at it locally using Internet Explorer for Mac v7.0.6. Sorry, I don't have a web site.

      Comment

        #4
        Re: Sound files don't appear in Web Project

        Originally posted by FrankAH3 View Post
        Internet Explorer for Mac v7.0.6.
        Please try opening the report in Safari instead, and let me know if you see the same issue there.

        Thanks!
        Mark Harrison
        Leister Productions, Inc.

        Comment

          #5
          Re: Sound files don't appear in Web Project

          Originally posted by FrankAH3 View Post
          I am looking at it locally using Internet Explorer for Mac v7.0.6. Sorry, I don't have a web site.
          The last version of IE for Mac was 5.2.3 many years ago. Version 6 or later is Windows only. Are you actually running Windows IE 7.0.6 using one of the Windows emulators such as Parallels? This would go a long ways toward explaining discrepancies I see above.

          If Safari doesn't work, download and try Firefox.
          Bob White, Mac Nut Since 1985, Reunion Nut Since 1991
          Computer Guy Since 1966 - Happy Octogenerian
          iMac/MacBookAir M4 - iPhone/iPadPro - Reunion14 & RT

          Comment

            #6
            Re: Sound files don't appear in Web Project

            Originally posted by Bob White View Post
            The last version of IE for Mac was 5.2.3 many years ago. Version 6 or later is Windows only. Are you actually running Windows IE 7.0.6 using one of the Windows emulators such as Parallels? This would go a long ways toward explaining discrepancies I see above.

            If Safari doesn't work, download and try Firefox.
            I'm sorry, the problem I described was with Safari, not IE. I just tried Firefox, and the sound files show up- problem solved! Thank you so much!

            Frank

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              #7
              Re: Sound files don't appear in Web Project

              Originally posted by FrankAH3 View Post
              I'm sorry, the problem I described was with Safari, not IE. I just tried Firefox, and the sound files show up- problem solved! Thank you so much!

              Frank
              I have Safari 7.1. Have you updated from the the Mac App Store?
              Kaye Mushalik
              -Muschalik (Poland), Stroop, Small (Ireland), Fitzsimons/Fitzsimmons (Ireland) Pessara/Pesaora/Pesarro/Pizarro (from Germany)
              -Dorrance, Eberstein, Bell
              -Late2015iMac27"Retina5K, MacOS10.14, iOS12.1, R12, Safari12.0

              Comment

                #8
                Re: Sound files don't appear in Web Project

                Originally posted by FrankAH3 View Post
                I'm sorry, the problem I described was with Safari, not IE.
                Ok - the problem with Safari is most likely an issue of plugin security settings. I bet if you go to:

                Safari -> Preferences... , Security, Manage Website Settings, Quicktime

                and for the "Local documents" setting choose "Run in Unsafe Mode", then open the report containing the sound file in Safari, it will load just fine.

                Of course, I would not suggest using Safari with that option selected. You can test it, but afterwards you should set to back to the default.
                Mark Harrison
                Leister Productions, Inc.

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