Ancestry Family Tree problems

[Paul Bridges]

Since this morning I am having trouble with my Ancestry Family Trees.
I can view the tree layout without any problem, but when I check the "Profile" for
any person (equiv to the Family View in Reunion) I get a white blank screen.
This happens on both of my trees.
I sent an e-mail to Ancestry, but no response.
It would be helpful for me to know if anyone else is having problems ?

[alan]

Re: Ancestry Family Tree problems

Since this morning I am having trouble with my Ancestry Family Trees.
I can view the tree layout without any problem, but when I check the "Profile" for
any person (equiv to the Family View in Reunion) I get a white blank screen.
This happens on both of my trees.
I sent an e-mail to Ancestry, but no response.
It would be helpful for me to know if anyone else is having problems ?

If its of any interest, as soon as I select Ancestry.co.uk, all I get is a blank white page.

Must be technical problems attheir end.

Alan

[suzivegemite]

Re: Ancestry Family Tree problems

Yep same for me in Australia. My husband on PC can access my tree and all profile pages without a hitch, but I get the white screen. If you wait long enough eventually the page does load but it is too slow to conduct any research.
I rang Ancestry and she looked up their maintenance logs and told me that since the recent maintenance update early that morning there had been a high incidence if complaints from Mac users not being able to access their trees.

[Paul Bridges]

Re: Ancestry Family Tree problems

Thank you for your responses, they helped me understand the problem.
Ancestry was not helpful, they did not reply to my e-mail, and I could not find any problems in their network status.
My tree is working now.