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Reset Sharing with Reunion Touch on iPhone

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    #16
    Originally posted by Richardb7 View Post
    how I reactive the sync. ?
    This is normally a temporary state, as discussed in the manual - in Reunion 12 on your Mac, select:

    Help -> Contents

    (In the main menubar at the top of the computer screen.)

    To open the manual, then search "sharing status" (no quotes) and read the entry titled, "Sharing Status, Mobile Devices and Dropbox Sharing".

    In short, the "Suspended" status should resolve itself in short order. If not, send us an email (help@leisterpro.com).

    HTH
    Mark Harrison
    Leister Productions, Inc.

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      #17
      What do you mean by "temporary"? I have seen suspended status last for days. Sometimes it takes deleting the family file from the mobile device (iPad) and re-dowloading the file. This is perhaps the most annoying action for ReunionTouch :-(

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        #18
        Originally posted by Mike Hobart View Post
        What do you mean by "temporary"?
        It should resolve itself within a few minutes - whatever amount of time it takes for ReunionTouch to get a response from Dropbox and see that sharing is no longer suspended for the file.

        I have seen suspended status last for days.
        Try opening the file in ReunionTouch and leaving it open for a few minutes. If you immediately close the file after checking the status it may not be getting a response from Dropbox in time to update. If you have further problems please contact us directly via help@leisterpro.com

        Thanks,
        Mark Harrison
        Leister Productions, Inc.

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