My wife and I did a no no. We, inadvertently worked on the same family file at the same time creating a conflict with the result that nothing from the iPad synced to the Mac and I am assuming from the Mac to the iPad. The newest information happens to be on the iPad. How can we transfer that new information to the Mac from the iPad? It synced okay between the iPad and iPhone. We never got a message stating the there were two files open a the same time only the occasional pop up window with a partial message about updating the conflicted files. Tried clicking on those windows but never really saw the entire message. Help please - we entered over 150 new family members on the iPad.
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Re: Conflict Created
Hi,
How can we transfer that new information to the Mac from the iPad?
I would recommend sending a current copy of your family file to us, as outlined in this FAQ. We'll take a look at it here and see what we can do to restore/sync the lost data.
Thanks,Mark Harrison
Leister Productions, Inc.
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Re: Conflict Created
Thanks for your prompt reply. I understand your solution but I think we will simply enter the information again. Lots of personal information in the family file that we would not like to be floating around. Also understand that nothing could or would be shared from your end but we just will feel safer doing our own fix. Thanks again for your help
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Re: Conflict Created
Originally posted by Daggers View PostI understand your solution but I think we will simply enter the information again.
Just to be clear, the conflict was created by editing the file on multiple Macs at the same time. In the future, if both of you would like to work on the same file at the same time that can be done - but at least one of you will need to use ReunionTouch to make the changes. ReunionTouch is specifically designed to allow for multiple people to make changes to the same file simultaneously; it's only when two people make changes to the same file via Reunion 11 on a Mac that a conflict can occur.
HTHMark Harrison
Leister Productions, Inc.
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Re: Conflict Created
Originally posted by Mark View PostOk
Just to be clear, the conflict was created by editing the file on multiple Macs at the same time. In the future, if both of you would like to work on the same file at the same time that can be done - but at least one of you will need to use ReunionTouch to make the changes. ReunionTouch is specifically designed to allow for multiple people to make changes to the same file simultaneously; it's only when two people make changes to the same file via Reunion 11 on a Mac that a conflict can occur.
HTH
Yes, our problem was caused by my wife using Reunion touch to make changes and I was using our Mac to do the same. So if I use my iPhone and iPad at the same time, everything will work okay?
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Re: Conflict Created
Daggers said that "our problem was caused by my wife using Reunion touch to make changes and I was using our Mac to do the same".
Unfortunately I can't be sure as to exactly what happened to cause the syncing to stop - we would have to take a look at the file here in order to try to determine the exact cause.
Daggers: One thing I would highly recommend is to ensure you have the latest version of Reunion 11, 11.0.8.Mark Harrison
Leister Productions, Inc.
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