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Family file won't open on my new Macbook Pro

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    Family file won't open on my new Macbook Pro

    I've recently installed Reunion on my new Macbook Pro - 2022, Apple M2 chip, running Monterey 12.4.
    I also run Reunion on my iMac (2019, running Monterey 12.4), a Macbook Air (2015, running Monterey 12.4), and also Reunion Touch on my iPad.
    I have 4 different family files, all located in dropbox.
    All the family files open with no problems on the iMac, Macbook Air and iPad.
    3 of the family files open with no problem in the Macbook Pro, but one of them does not. When I try to open it, Reunion closes down and I get a message that says Reunion 13 quit unexpectedly.

    This doesn't make a lot of sense to me.
    It doesn't seem to be a problem with the family file, as it opens with no problems on all my other devices.
    And it doesn't seem to be a problem with the Macbook Pro, because my 3 other family files open fine.

    I have deleted and then reinstalled Reunion on the Macbook Pro, and the problem persists.

    Has anyone else had a similar problem?

    Thanks!

    Teresa Collis

    ex-Roots, ex-UFT, ex-TMG
    Reunion for Mac 13.0 (build 211116)
    Reunion Touch for iPad 1.0.16
    (macOS Big Sur 11.6.1)

    #2
    Please ensure the file is set to be available offline on the MacBook Pro, as outlined in the second set of instructions in this Dropbox help article:

    https://help.dropbox.com/installs-in...nterey-support

    Let us know if that doesn’t fix the issue.

    HTH
    Mark Harrison
    Leister Productions, Inc.

    Comment


      #3
      Thanks Mark.
      The file was set to be available offline, as the other 3 family files were - I'd already looked at the dropbox article .
      I've now partly fixed the problem by deleting dropbox from the Macbook Pro and reinstalling it. Perhaps there was a corruption of some kind when that file originally synced to being offline.
      Reunion now opens this file, however I now have the problem that dropbox is not syncing, so any changes I make to the file are not being synced to the Macbook Pro.
      This is a dropbox issue, not a Reunion issue, and hopefully the dropbox help desk can advise.

      Thanks again

      Cheers,
      Teresa
      Teresa Collis

      ex-Roots, ex-UFT, ex-TMG
      Reunion for Mac 13.0 (build 211116)
      Reunion Touch for iPad 1.0.16
      (macOS Big Sur 11.6.1)

      Comment

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