Reunion Talk Digest emails always going to my Mac Mail junk folder

[John Hill]

Re: Reunion Talk Digest emails always going to my Mac Mail junk folder

Gato, ReunionTalk is now delivered to a Mail.app Trash folder for me, too. Not sure how long; maybe 6 mo?

I've had this AOL account more than 25 years. AFAIK, the setup hasn't been changed in the last 3 years or so, except macOS and iOS updates. That means High Sierra / iCloud integration, though. I presumed something was changing on AOL's end as a result of their push to return to a paid service.

Anyway, Junk and Trash are set to be deleted manually, so it's not lost - just have to go fetch.

To the Trash rather than the Junk? That’s a somewhat different problem. Unless you have chosen to send Junk straight to the Trash, of course. The only thing that should send incoming email straight to Trash would be a rule you have set either in Mail or at your ISP.

Which version of Mail and OSX or IOS are you using?

[Paul Reitz]

Re: Reunion Talk Digest emails always going to my Mac Mail junk folder

... does anyone else see a similar issue?

Gato, ReunionTalk is now delivered to a Mail.app Trash folder for me, too. Not sure how long; maybe 6 mo?

I've had this AOL account more than 25 years. AFAIK, the setup hasn't been changed in the last 3 years or so, except macOS and iOS updates. That means High Sierra / iCloud integration, though. I presumed something was changing on AOL's end as a result of their push to return to a paid service.

Anyway, Junk and Trash are set to be deleted manually, so it's not lost - just have to go fetch.

[Bob White]

Re: Reunion Talk Digest emails always going to my Mac Mail junk folder

Very interesting that this thread has morphed from a question about a single item not ending up where one wants into a more general discussion about junk mail. I like good healthy discussions like this.

At any rate, since the topic is more general now..... Gato, you haven't mentioned who your email provider is and I don't really want to know. What I will say is that one needs to use an email provider that has excellent junk filtering, thus pretty much eliminating the problem at one's local level of their own Mac, PC, tablet, etc... thus eliminating the need for local control through rules or Contacts provisions.

I advise my users to use any of what I call the big three -- Gmail, Yahoo and Hotmail. All three services are in the excellent category at stopping junk mail at their servers. Unless, via their on-line settings one chooses to actually download the junk, one never sees the junk unless one goes to their website to view the junk. On the average day, I receive 40-50 emails but only find junk getting through for maybe a half dozen items in a month. (I use Gmail.) Several times a month, I will go to their website to see if any "good" email ended up in Junk.

My two pennies. (My users? I've been working the admin side of email for many years.)

[jsadler]

Re: Reunion Talk Digest emails always going to my Mac Mail junk folder

Not sure if you want to dive in this deep but you can get detailed logs from the connection doctor. See here for more info:

https://www.lifewire.com/use-apple-mail-troubleshooting-tools-2260913

Also if that isn't deep enough this may still work:

http://hints.macworld.com/article.php?story=2004101603285984

In either case search the files for Header or Spam or Filter (case my be important depending on your program used to look at the files).

J Sadler

[Gato]

Re: Reunion Talk Digest emails always going to my Mac Mail junk folder

Coming into this a bit late ...



When setting up the Mail rule, did you include "Stop evaluating rules" as a last step ?

Hello Peter,

I have no Mail Rules of any kind set in my current configuration of Mac Mail (Version 11.3 [3445.6.18]). As explained in the originating post, I use solely the exemption for Contact listings as a "white listing" barrier to junk mail—and this works exceptionally well for all purposes except, it seems, ReunionTalk Digest alerts.

In my current configuration of Mail preferences, no "stop evaluating rules" option is available, presumably because no Rules are set. The Rules window is completely empty.

For years I used Rules to fight junk mail, until I had a list as long as my arm, which spammers kept on getting around anyway. I deleted all my old Rules, reset Mail preferences, and adopted this new anti-junk mail strategy when I realised that the integration of Mail and Contacts had advanced to a stage where this was simple, mostly very reliable, and very practical. It also encourages good housekeeping with keeping Contacts listings up to date. That has benefits not only for handling junk mail, but also for maintaining Contacts as a key tool on my iPhone and iPad, and for navigation purposes.

ReunionTalk Digest alerts are the only Contact listing of which I am aware for which this does not work. Not a huge issue—easily resolved by manual checking the Junk folder, as I found again with the latest alert—but it would be nice to solve the puzzle.

Regards,

Gato

[Peter Cook]

Re: Reunion Talk Digest emails always going to my Mac Mail junk folder

Coming into this a bit late ...

I have attempted to use Mail rules to resolve this, so far without success.

When setting up the Mail rule, did you include "Stop evaluating rules" as a last step ?

[Gato]

Re: Reunion Talk Digest emails always going to my Mac Mail junk folder

Is 'Trust junk mail headers in messages' turned on? Maybe that one has priority over '…in my contacts'.

Hi Tom,

No, the "Trust junk mail headers in messages" preference box is not checked in my current setup. I have tried it on and off without any change to the way Mail handles ReunionTalk Digest alerts.

Regards,

Gato

[Tom Robinson]

Re: Reunion Talk Digest emails always going to my Mac Mail junk folder

Is 'Trust junk mail headers in messages' turned on? Maybe that one has priority over '…in my contacts'.

[Gato]

Re: Reunion Talk Digest emails always going to my Mac Mail junk folder

For at least a year, despite my best efforts, Mac Mail has been putting all Leister Productions Reunion Talk Digest emails into its junk folder.

I maintain a rigorous "white listing" strategy against junk mail, using the excellent integration of the Mac Mail email client app and the Mac Contacts: everyone I want to receive email from has a contact card in Contacts, many--including a unique card for Reunion Talk, separate from the one for Leister Productions, in case too many addresses on one contact card was causing problems.

My Mail preference settings against junk are simple, and work very well for the large number other legitimate corporate or promotional emails to which I subscribe: I have checked "Enable junk mail filtering", "Move it to the junk mailbox" (When junk mail arrives); and "Sender of message is in my Contacts" (messages exempt from junk mail filtering).

This is a minor inconvenience, easily handled by visual checking, and moving Reunion emails to the inbox before deleting junk, but it would be nice to ensure that Mail does not misidentify as junk one of the most utterly trustworthy of all my corporate email contacts.

Before I raise this with Apple Support, does anyone else see a similar issue? Does anyone have any fix that I might have overlooked? Have Mark and the crew at Leister any insight into what appears to be something in the addressing of Reunion Talk Digest emails that under the Mail settings I have described make them the only "approved" email that regularly ends up in the Junk mailbox?

Gato
(Canberra, Australia)

System in use:—
Model Name: iMac
Model Identifier: iMac15,1
Processor Name: Intel Core i5
Processor Speed: 3.5 GHz
Mac OS High Sierra 10.13.4 (17E202)

For info of all:

I had a long online chat session with Apple Support, Saturday 5 May morning Australian Eastern time, without finding a fix for this issue. We left it as something they would pass on to their engineers as a possible bug fix or future enhancement in the integration of Mail and Contacts.

Thanks again for all responses,

Gato

[Gato]

Re: Reunion Talk Digest emails always going to my Mac Mail junk folder

Hi Tom,

Tried both of those suggestions, but the latest ReunionTalk alert still arrived in the Junk Mail folder. I've also assigned VIP status (in Mail dropdown menu from message address) to digest@ReunionTalk.com to see whether that makes any difference.

Thanks, anyway.

Regards,

Gato

The latest ReunionTalk email alert still arrived in the junk folder, despite VIP status assigned to the address digest@ReunionTalk.com

Increasingly this looks like an issue I need to raise with Apple.

Thanks for everyone's suggestions.

Regards,

Gato

[Gato]

Re: Reunion Talk Digest emails always going to my Mac Mail junk folder

Everything looks like it should work. The address *should* be case insensitive, but why don't you try digest@reuniontalk.com

You could also try deleting the contact, and re-add it by clicking on the sender in Mail, and choosing Add to Contacts.

Hi Tom,

Tried both of those suggestions, but the latest ReunionTalk alert still arrived in the Junk Mail folder. I've also assigned VIP status (in Mail dropdown menu from message address) to digest@ReunionTalk.com to see whether that makes any difference.

Thanks, anyway.

Regards,

Gato

[Gato]

Re: Reunion Talk Digest emails always going to my Mac Mail junk folder

Mac Mail does not have white list or black list features. Those are normally a function of your email hosting service, so most email software does not contain this function. You could emulate such filtering with rules. I do.

I recommend that either you check your email service provider to see about availability of these functions for your account or just set a local rule and forget about it. I set the rule that you see above many years ago and have never had even a single glitch.

Hello Bob,

Yes, Mac Mail *does* have whitelist features—although I don't think Apple describes or documents them as such—when used in conjunction with Contacts, and Mail Preferences, as I have described earlier in this thread. Set as I have described earlier, exempting from junk mail filtering only addresses which are in Contacts, Mail should not permit *any* sender not listed in Contacts to get through. The whitelist itself is not embedded in Mail: it is the Contacts book, and the feature is enabled in Mail>Preferences>Junk Mail settings, by checking "Sender of message is in my Contacts".

The nearest thing to a whitelist actually embedded in Mac Mail is the previous recipients list under Mail>Window>Previous Recipients. In practice I have not found this as effective for whitelisting purposes as the Contact Book approach, but it appears to be a feature which may have some benefits in managing unwanted mail.

As I said earlier, I find that the Contacts-based form of whitelisting works exceptionally well for every corporate email feed to which I am subscribed (each with its own Contact card)—except ReunionTalk.

My ISP professes to have server-based protection against junk mail containing malware, but does not offer as much user control or precision for these purposes as the integration of Mail and Contacts. Years ago, I had one ISP to which I could actually upload a whitelist; that server-based option is no longer available to me.

Regards,

Gato

[Bob White]

Re: Reunion Talk Digest emails always going to my Mac Mail junk folder

Mac Mail does not have white list or black list features. Those are normally a function of your email hosting service, so most email software does not contain this function. You could emulate such filtering with rules. I do.

I recommend that either you check your email service provider to see about availability of these functions for your account or just set a local rule and forget about it. I set the rule that you see above many years ago and have never had even a single glitch.

[Gato]

Re: Reunion Talk Digest emails always going to my Mac Mail junk folder

Everything looks like it should work. The address *should* be case insensitive, but why don't you try digest@reuniontalk.com

You could also try deleting the contact, and re-add it by clicking on the sender in Mail, and choosing Add to Contacts.

Thanks Tom. I'll try both of those suggestions.

[Tom Robinson]

Re: Reunion Talk Digest emails always going to my Mac Mail junk folder

Everything looks like it should work. The address *should* be case insensitive, but why don't you try digest@reuniontalk.com

You could also try deleting the contact, and re-add it by clicking on the sender in Mail, and choosing Add to Contacts.