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  #1  
Old 12 January 2019, 02:33 PM
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Join Date: Apr 2007
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Default Connecting to FamilySearch.org

Hi. Lately(about a week) I have be having difficulties trying to search FamilySearch directly from a person on my tree. Ancestry and GeneaNet work just fine. Is this a problem on the FamilySearch side? I can imput the information into FamilySearch directly and it works just fine. But when I try to do it from Reunion I receive the message: "We are unable to display search results due to technical difficulties. Please try searching again in a few minutes". Thank you. Linda
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  #2  
Old 12 January 2019, 04:45 PM
Bob White's Avatar
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Location: Roseville, California
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Default Re: Connecting to FamilySearch.org

Several days ago, I encountered this but didn't think anything about it at the time as it is not unusual. However, several times since, I also have this result. And direct works just fine as with Linda. (Using Safari 12.0.2 (14606.3.4), macOS 10.14.2 and Reunion 12.0 (build 181218) 64 bit)
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  #3  
Old 12 January 2019, 04:56 PM
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Join Date: Aug 2009
Location: Rochester NY
Posts: 1
Default Re: Connecting to FamilySearch.org

I have been having the same issue. (Using Safari 12.0.2 (14606.3.4), macOS 10.14.2 and Reunion 12.0 (build 181218) 64 bit)
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  #4  
Old 13 January 2019, 10:04 PM
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Join Date: Mar 2005
Location: Kingston, Ontario, CANADA.
Posts: 277
Default Re: Connecting to FamilySearch.org

Quote:
Originally Posted by Linda1710 View Post
Hi. Lately(about a week) I have be having difficulties trying to search FamilySearch directly from a person on my tree.
How do I search FamilySearch directly from a person on my tree?
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Kevan Yuck, RU~12.0 (Build 181218) 64-bit, OS 10.14.2
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  #5  
Old 14 January 2019, 01:06 PM
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Join Date: Dec 2015
Posts: 1
Default Re: Connecting to FamilySearch.org

Exact same issue here. Very frustrating. I'm guessing that something in the web link from Reunion no longer works. FamilySearch probably changed something on their end.
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  #6  
Old 14 January 2019, 05:57 PM
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Join Date: Apr 2007
Posts: 18
Default Re: Connecting to FamilySearch.org

Thank you everyone. It is reassuring that it is not just me, but unfortunate that it is no longer working. Can Reunion do anything on their end to address this?

Last edited by Linda1710; 14 January 2019 at 06:06 PM. Reason: addition
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  #7  
Old 14 January 2019, 09:05 PM
Bob White's Avatar
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Join Date: Mar 2005
Location: Roseville, California
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Default Re: Connecting to FamilySearch.org

Quote:
Originally Posted by kyuck View Post
How do I search FamilySearch directly from a person on my tree?
Two options. One is to right click in the person's name box and you will see Search the Web as one of the choices. Or click on the tiny point down in the upper right corner of same box to get the same popup menu. Once you get there, you will see that lots of destinations are built in and that you can set favorites.
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Bob White, Mac Nut Since 1985, Reunion Nut Since 1991
Jenanyan, Barnes, White, Duncan, Dunning, Luce, Hedge and more
iMac & MacBookPro 10.14 iPhoneX/iPads 12 R12 & RT 1 Watch 4.3
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  #8  
Old 15 January 2019, 11:41 AM
Mark's Avatar
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Join Date: Apr 2008
Posts: 1,314
Default Re: Connecting to FamilySearch.org

Hi all,

For anyone having problems with the FamilySearch.org web search, please update your web searches.

To do that, go to:

Reunion -> Preferences..., Web, Searching

And click "Check for New Sites...". Once updated the FamilySearch.org web search should start working again.

HTH
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Leister Productions, Inc.
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  #9  
Old 16 January 2019, 10:04 AM
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Join Date: Jan 2017
Location: Waterford, Michigan, USA
Posts: 67
Default Re: Connecting to FamilySearch.org

Confirming that this fix worked. I can now see FamilySearch.org results. Thanks.
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  #10  
Old 17 January 2019, 09:16 PM
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Join Date: Apr 2007
Posts: 18
Default Re: Connecting to FamilySearch.org

Thank you Mark, it is working now.
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