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Shelly Low Arnold
19 April 2017, 12:33 AM
I just upgraded to Reunion 11 (11.0.11) and installed ReunionTouch 1.0.3 on iPad and iPhone 5c.

I found an old thread on this issue that didn't offer a solution as the poster said the contents mysteriously appeared after a day. The thread is now locked. I've exceeded a 24 hr. window and still no people appear.

I placed my family file in dropbox per instructions. Once selected in iPhone the contents of the family file appeared almost immediately with 3400 people. On the iPad, I can select the same family file from Dropbox and it goes through a long download process. When done, there are 'no people' in the people list (the correct family file name appears in the tool window) and 'get info' shows '0' people & sources and 906 thumbnails.

I've closed the family file from the iPad and reconnected it a couple of times. I deleted the ReunionTouch app and reinstalled it, still 'no people found.' Would appreciate suggestions to resolve this issue.

Mark
19 April 2017, 12:02 PM
Hi Shelly,

It's likely this issue is related to the problem you posted here (http://www.reuniontalk.com/showthread.php?t=11474). Even if it's not, we'll need to resolve that issue first before working on this one.

Once we've resolved that issue, delete the file from the iPad and re-download it from Dropbox.

If the problem persists after that, post an update here.

Thanks,

Shelly Low Arnold
19 April 2017, 08:15 PM
It's likely this issue is related to the problem you posted here (http://www.reuniontalk.com/showthread.php?t=11474). Even if it's not, we'll need to resolve that issue first before working on this one.


I suspected the Reunion 11 issue would take precedence. That said, the iPad ReunionTouch issue preceded the Reunion 11 crash by 24+ hours.

Shelly Low Arnold
20 April 2017, 09:24 PM
This problem appears to have been resolved by restoring the "familyfile.familydata" that had inadvertently deleted from within the family file folder in Dropbox. See thread here.