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  #1  
Old 19 April 2017, 09:21 AM
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Join Date: Mar 2015
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Default Reunion 10 CD "not readable"

I purchased Reunion 10 in 2013 and loaded it onto my iMac.

I have since upgraded my iMac (installed SSD) and an now trying to load Reunion 10 from the CD - I am getting the error "The disk you inserted was not readable by this computer". The CD drive will not mount - therefore I cannot see any files on the disk.

Has anybody got any suggestions - or can I find out my licence number? Is it possible to download this version if I do find my licence number?

I did take a clone of my HDD prior to the upgrade so could possibly boot from the clone - not sure how that would help me though?

Any suggestions welcome.

Thanks in advance.

Steve
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  #2  
Old 19 April 2017, 12:06 PM
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Join Date: Apr 2008
Posts: 1,177
Default Re: Reunion 10 CD "not readable"

Hi Steve,

For issues such as this you should contact us directly.

Please send an email to help@leisterpro.com containing the email and postal address that would have been provided with your purchase/registration of Reunion 10 and we'll go from there.

Thanks,
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Mark Harrison
Leister Productions, Inc.
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  #3  
Old 19 April 2017, 07:12 PM
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Join Date: Aug 2005
Location: Rose Valley, PA
Posts: 52
Default Re: Reunion 10 CD "not readable"

Quote:
Originally Posted by Steve Inskip View Post
I purchased Reunion 10 in 2013 and loaded it onto my iMac.

I have since upgraded my iMac (installed SSD) and an now trying to load Reunion 10 from the CD - I am getting the error "The disk you inserted was not readable by this computer". The CD drive will not mount - therefore I cannot see any files on the disk.

Has anybody got any suggestions - or can I find out my licence number? Is it possible to download this version if I do find my licence number?

I did take a clone of my HDD prior to the upgrade so could possibly boot from the clone - not sure how that would help me though?

Any suggestions welcome.

Thanks in advance.

Steve
I had a problem like that -- but it was stupid operator error. I had a new Mac laptop that needed the auxiliary CD/DVD player -- and I was using it upside down. Once I figured that out, I could read the CD.
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Kate McCain

Researching BARKER, FESSLER, KENEIPP, MCCAIN, MORRIS, MONTGOMERY, RAIFORD, WOOTTON,
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  #4  
Old 19 April 2017, 08:37 PM
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Join Date: Mar 2005
Location: South Bend, IN
Posts: 468
Default Re: Reunion 10 CD "not readable"

Quote:
Originally Posted by Kate McCain View Post
I had a problem like that -- but it was stupid operator error. I had a new Mac laptop that needed the auxiliary CD/DVD player -- and I was using it upside down. Once I figured that out, I could read the CD.
That being said, Apple built in optical readers have always been flackly! Often going out completely.

Luckily, readers/burners are very affordable these days; from around $25 & up.
Strongly advise acquiring an external drive.
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rMBP, 15", 2.8GHz i7, 16G RAM, Reunion 11.0.12, iPhone 7 Plus, ReunionTouch
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  #5  
Old 22 April 2017, 11:31 AM
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Join Date: Mar 2015
Posts: 2
Default Re: Reunion 10 CD "not readable"

Thanks all 0 this has now been sorted - I have my licences and am now able to run Reunion 10.

Mark - Thanks - swift response from Help and Leister.

Kate - Thanks - I had thought it may have been upside down - but i verified with another disc!!

SGilbert - Have heard that before - lots of others said about cleaning with compressed air. As most software is downloadable now I can maybe get by with this as it reads other discs.


Anyway - problem solved.
Thanks.
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