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    Conflict Created

    My wife and I did a no no. We, inadvertently worked on the same family file at the same time creating a conflict with the result that nothing from the iPad synced to the Mac and I am assuming from the Mac to the iPad. The newest information happens to be on the iPad. How can we transfer that new information to the Mac from the iPad? It synced okay between the iPad and iPhone. We never got a message stating the there were two files open a the same time only the occasional pop up window with a partial message about updating the conflicted files. Tried clicking on those windows but never really saw the entire message. Help please - we entered over 150 new family members on the iPad.

    #2
    Re: Conflict Created

    Hi,

    How can we transfer that new information to the Mac from the iPad?
    It's not possible to force a transfer of the information.

    I would recommend sending a current copy of your family file to us, as outlined in this FAQ. We'll take a look at it here and see what we can do to restore/sync the lost data.

    Thanks,
    Mark Harrison
    Leister Productions, Inc.

    Comment


      #3
      Re: Conflict Created

      Originally posted by Mark View Post
      Hi,

      It's not possible to force a transfer of the information.

      I would recommend sending a current copy of your family file to us, as outlined in this FAQ. We'll take a look at it here and see what we can do to restore/sync the lost data.

      Thanks,
      Hi Mark
      Thanks for your prompt reply. I understand your solution but I think we will simply enter the information again. Lots of personal information in the family file that we would not like to be floating around. Also understand that nothing could or would be shared from your end but we just will feel safer doing our own fix. Thanks again for your help

      Comment


        #4
        Re: Conflict Created

        Originally posted by Daggers View Post
        I understand your solution but I think we will simply enter the information again.
        Ok

        Just to be clear, the conflict was created by editing the file on multiple Macs at the same time. In the future, if both of you would like to work on the same file at the same time that can be done - but at least one of you will need to use ReunionTouch to make the changes. ReunionTouch is specifically designed to allow for multiple people to make changes to the same file simultaneously; it's only when two people make changes to the same file via Reunion 11 on a Mac that a conflict can occur.

        HTH
        Mark Harrison
        Leister Productions, Inc.

        Comment


          #5
          Re: Conflict Created

          Originally posted by Mark View Post
          Ok

          Just to be clear, the conflict was created by editing the file on multiple Macs at the same time. In the future, if both of you would like to work on the same file at the same time that can be done - but at least one of you will need to use ReunionTouch to make the changes. ReunionTouch is specifically designed to allow for multiple people to make changes to the same file simultaneously; it's only when two people make changes to the same file via Reunion 11 on a Mac that a conflict can occur.

          HTH
          Thanks again Mark
          Yes, our problem was caused by my wife using Reunion touch to make changes and I was using our Mac to do the same. So if I use my iPhone and iPad at the same time, everything will work okay?

          Comment


            #6
            Re: Conflict Created

            Originally posted by Daggers View Post
            So if I use my iPhone and iPad at the same time, everything will work okay?
            Correct
            Mark Harrison
            Leister Productions, Inc.

            Comment


              #7
              Re: Conflict Created

              Is it really correct? Daggers said that "our problem was caused by my wife using Reunion touch to make changes and I was using our Mac to do the same". I thought that should not create a problem.

              Comment


                #8
                Re: Conflict Created

                Daggers said that "our problem was caused by my wife using Reunion touch to make changes and I was using our Mac to do the same".
                The fact that his wife was modifying the file in ReunionTouch at the same time as he was modifying it on his Mac would not have caused the problem. I misunderstood the original issue when replying yesterday - it was not the "conflicted copy" situation that I thought, which is something that could arise when modifying a file on two Macs at the same time.

                Unfortunately I can't be sure as to exactly what happened to cause the syncing to stop - we would have to take a look at the file here in order to try to determine the exact cause.

                Daggers: One thing I would highly recommend is to ensure you have the latest version of Reunion 11, 11.0.8.
                Mark Harrison
                Leister Productions, Inc.

                Comment

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