Ancestry.com won't load

[Irene]

Hello,

iMac PPC with OS 10.4.11

I

[mritter]

Re: Ancestry.com won't load

No help, except that Ancestry is good at making it your problem, not theirs. My sympathies!

[donworth]

Re: Ancestry.com won't load

Maybe reinstall the Java framework in addition to JavaScript? That would be the Java Runtime and such. My Java components say 14.8.0 (I'm on Mountain Lion 10.8.4). You can check yours by doing an About this Mac under the apple menu, then More Info..., then System Report..., then look at Frameworks under Software. You can download Java from java.com. Java's supposed to keep itself updated tho. So this is just a shot in the dark.

Another thing to try would be to install Firefox and see if that works where the others didn't.

[AileenWynne]

Re: Ancestry.com won't load

For what it's worth, on FaceBook the Ancestry.com page have been issuing apologies for issues with their site a lot recently.
It may actually be that you're being affected by whatever their issues are.
Best of luck.

[donworth]

Re: Ancestry.com won't load

Another possibility is that there is a problem with network routes between your local network and Ancestry's. I just ran into something of the sort with an online game I play a lot and it took them 2 or 3 days to resolve the issue (rather the network provider for their data center service resolved it). Since this sort of thing can happen frequently (bad spots in the Internet that prevent someone from accessing something) it's a good idea to wait a few days to see if the problem persists or not.

Although if it's been going on for weeks, this is probably not the issue...

[Lucy Cronin]

Re: Ancestry.com won't load

After I upgraded my Mac operating system to Safari 5.1.9, I have not been able to access Ancestry.com. It will not retain my user name & password. I read Ancestry does't support Safari. Ancesttry.com does work on my iPad 2.

[Reeds Family]

Re: Ancestry.com won't load

I was frustrated for ages with the same problem when using Safari but since using Ancestry through the Firefox browser I have had no issues getting access to the site. Try switching to Firefox, it worked for me.

[Irene]

Re: Ancestry.com won't load

Thank you all for your replies which have been very helpful.
I

[sgtbob]

Re: Ancestry.com won't load

I was frustrated for ages with the same problem when using Safari but since using Ancestry through the Firefox browser I have had no issues getting access to the site. Try switching to Firefox, it worked for me.

I encountered several sites that recommended switching to Firefox in lieu of Safari - seemed a bit unusual, but I must admit, that lots of the problems I was getting with Safari seemed to dissolve with Firefox. I still like Safari, but alternate between the two now and then .

[Jeff89]

Re: Ancestry.com won't load

[QUOTE=Irene;38804]
My opinion was that the changes they made were a step too far for my elderly OS (10.4.11). In any case, I didn

[Irene]

Re: Ancestry.com won't load

Hi Jeff89,

Thanks for the heads up. The only reason I haven

[RPalmer]

Re: Ancestry.com won't load

On the other hand I have upgraded operating systems within a few weeks of when announced and generally using the "current" operating system. I have found the upgrades relatively painless and I get the advantages of the new operating system. Also, when you upgrade operating systems Apple gives their usual excellent technical support. If one were to wait for the next operating system after Mountain Lion, which is reportedly soon, it would be a bigger problem.

[donworth]

Re: Ancestry.com won't load

Upgrading your OS isn't really an option if you have an older Power PC Mac!

[Bob White]

Re: Ancestry.com won't load

Upgrading your OS isn't really an option if you have an older Power PC Mac!

Then it's time to open up the checkbook. The last of the Power PC's (PowerMac G5) was pulled from sales in August 2006.

[Jeff89]

Re: Ancestry.com won't load

[QUOTE=Irene;38939]Hi Jeff89,

Thanks for the heads up. The only reason I haven